Shipping Policy

Thank you for shopping with Pawsome. This policy explains how and when your order will reach you.

Order Processing (Dispatch) Time

Orders are processed and dispatched within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed after [cut-off time, e.g. 5pm] or at the weekend will be processed on the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched.

Delivery Times

*Delivery times start from the date your order is dispatched, not the date it is placed. Total time from order to delivery is typically 8–15 business days.

These are estimates, not guarantees. Delivery may take longer because of customs processing, public holidays, severe weather, carrier delays, or other events outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the weight and size of your order. [Optional: We offer free shipping on orders over £50.]

Order Tracking

Once your order ships, we'll email you a tracking number and link. Tracking updates can take 2–5 days to appear after dispatch, particularly on international shipments. If your tracking hasn't updated after [5] business days, please contact us.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are set by your local customs authority and are the customer's responsibility. We have no control over them and can't predict their amount. Please check your local regulations before ordering.

Shipping Address

Please check your shipping address carefully at checkout. We can't be held responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you need to change your address, contact us as soon as possible. We can only update it if your order hasn't yet been dispatched.

Multiple Items and Split Shipments

Items in the same order may be sourced from different suppliers and arrive in separate packages, on different days. You'll receive tracking details for each shipment.

Delayed, Lost or Damaged Orders

• Delayed: If your order hasn't arrived after [20] business days from dispatch, please contact us and we'll investigate with the carrier.
• Lost: If the carrier confirms your parcel is lost, we'll send a replacement or issue a refund.
• Damaged or incorrect items: Contact us within [7] days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund.

Undeliverable Packages

If a package is returned to us because of an incorrect address, or because it was refused or unclaimed, we may charge the original shipping cost (and any return shipping fees) before reshipping or refunding the order.

Contact Us

Questions about your order? Reach us at:
Email: imaad11uddin@icloud.com
Response time: within [1–2] business days